Shipping policy
SHIPPING POLICY
Outlayer-Club – Shipping Policy
Last updated: August 15, 2026
1. Shipping Destination
Outlayer-Club currently ships orders only to the United Kingdom.
Orders cannot currently be placed for delivery to other countries.
2. Order Processing Time
Orders are normally processed within 1–2 business days after successful payment has been received.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
3. Delivery Time
After an order has been processed and handed to the shipping carrier, the estimated delivery time to the United Kingdom is:
7–9 business days
The estimated total time from placing an order to delivery is approximately:
8–11 business days
These are estimates and not guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside our reasonable control.
4. Free Shipping
Standard shipping to the United Kingdom is completely free.
Customers will not be charged a standard shipping fee.
5. Shipping Carrier
Orders are delivered using an appropriate third-party shipping carrier.
The carrier may vary depending on the order and destination.
Where tracking is available, tracking information will be provided after dispatch.
6. Tracking
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
- Full name
- Street address
- House number
- Postcode
- City
- Country
If you notice an incorrect delivery address after placing an order, contact:
as soon as possible.
8. Delivery Delays
Delivery may occasionally be delayed because of:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Customs or border processing
- Incorrect address information
- Unexpected increases in shipping volume
- Other circumstances outside our reasonable control
If your order appears significantly delayed, contact info@outlayer-club.com.
9. Lost or Missing Packages
If tracking indicates that a package has been delivered but cannot be located, please first check with household members, neighbours and the delivery location.
If the package remains missing, contact:
We will investigate the matter with the applicable carrier where possible.
10. Damaged Packages
If your package arrives visibly damaged, contact us as soon as reasonably possible at:
Where possible, provide photographs of the packaging, shipping label and damaged product.
11. Failed Delivery
If delivery fails because of an incorrect or incomplete address or circumstances attributable to the customer, additional delivery costs may apply where permitted by law.
12. Consumer Rights
Where mandatory UK or applicable consumer protection law provides customers with specific rights regarding delayed or failed delivery, those rights apply.
Nothing in this Shipping Policy limits mandatory consumer rights.
13. Order Cancellation
If you wish to cancel an order before dispatch, contact:
We will make reasonable efforts to accommodate the request.
14. Contact Information
Outlayer-Club
KVK: 91327717
VAT: NL004378258B52
Schubertlaan 14
5251 HJ Vlijmen
The Netherlands
Email: info@outlayer-club.com